
CSR (Customer Service Representative)
Fort Worth Animal Emergency Hospital CSRs (Customer Service Representatives) are responsible for providing exceptional customer service to clients and their pets in a fast-paced and high-stress environment. Our CSRs must be compassionate, organized, and have a strong ability to multi-task. FWAEH Customer Service Representatives (CSRs) report directly to their Lead CSR.
Responsibilities
The duties of a CSR may include, but are not limited to:
- Answer incoming phone calls and emails from clients
- Check in all presenting emergent cases and provide information about our services; Obtain and input accurate client and patient information
- Triage medical emergencies as presented to a certain level of urgency for each case
- Collect payments and maintain client accounts; inform clients of financial options and policies of FWAEH
- Check out clients upon the discharge of their pets from FWAEH
- Maintain accurate medical records for patients; process and send referral partner medical record requests
- Assist veterinarians and veterinary technicians with patient care as needed
- Clean and maintain the reception area
- Other duties as assigned by the Reception Manager and/or Lead CSR
We're always looking for dedicated, enthusiastic team members! Email us to apply.